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IRIS - Internet Recording Information System

Drax Service use a web based reporting system called IRIS for all their site visits be it servicing, call outs, installation or commissioning. All site visits are recorded so that you the customer, can view details and see other features using your own personal log in from any web enabled device.

This powerful service control and information system helps Drax deliver industry-leading levels of maintenance support for fire detection and alarm installations and ensure that users can meet their statutory duty of care and adhere to health and safety guidelines whilst helping to reduce the number of unwanted fire signals.
We have set up an example site called Beechgrove Hospital which has the Customer ID - Demo  Password - Drax  

Click here to log in and trial our demo. You will be able to open and inspect individual reports and details of site visits. For further information please contact us at or complete a form here.

Iris can be securely accessed using your web browser, enabling Drax to manage and monitor every stage of the process from any authorised location around the clock. It documents every stage of the maintenance cycle from logging and allocating service calls, both scheduled and emergency, through to the capture of customer signatures on the mobile terminals used by every technician. Iris also allows customers to access detailed information about every service call, current and completed jobs and all recorded site visit history including electronic dockets with signatures showing who signed on-site acceptances. A full range of service and call out reports can be viewed, printed or converted to PDF format for long term archiving.
Iris uses an SQL server database to ensure the integrity of data. The database is partitioned to ensure that queries and transactions can only be executed against the relevant customer and a raft of high level security measures have been adopted to protect confidential customer information. To meet the business continuity requirements of clients, all system data is backed up to three separate locations globally.
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